RETURN, EXCHANGE & PRICING POLICY Returns or exchanges of merchandise are accepted within 14 days after you receive the merchandise, subject to the following conditions: Returns or exchanges must be processed from the place the sale originated from. Items purchased at the retail stores, must be returned to the store they were purchased from. Website returns or exchanges must be sent back to the website address following the return authorization procedures below. No returns or exchanges on personalized or special ordered items. No returns or exchanges on opened CD’s, computer software or videos. No returns or exchanges on Kosher Scrolls or Tefilin. Any clothing or Talism must be returned to us in new condition, be unworn and have the original tags or labels attached to them. Retail prices may vary due to internet business practices, inventory levels at each store and special sale prices, subject to each store operator's discretion Any items shipped and either refused by the recipient or returned to us non deliverable are subject to a 25% restocking fee; shipping, handling and insurance costs are nonrefundable. Because of the seasonal nature of holiday items, returns on holiday items cannot be made after the start of the holiday. If items are purchased during a free shipping promotion and returned the refund will be reduced to cover the original shipping costs. For website returns or exchanges contact us via e-mail at returns@traditionsjewishgifts.com to receive return shipping instructions. Merchandise must be undamaged, unused, contain original box or packaging material and have the packing slip taped to the top inside flap of the shipping carton. Shipping, handling and insurance charges are not refundable. Please ship your return prepaid and include the proper insurance, for your protection. All returns or exchanges must be shipped to the Return Authorization Center. No returns or exchanges are processed at either retail store. Credit card refunds are issued to the purchaser only, recipients of gifts are issued on-line store credit or exchange of merchandise.