The muezuzah was sent promptly and was wrapped extremely well. The scroll came the day before and was wrapped separately. The second mezuzah that was sent was not the one that I had ordered. Traditions had me take a picture of the one I received and send it to them. It was replaced within the week. Thw mezuzahs were larger than I had thought that they would be. They are prettier in person than they were on the website as the colors are more vibrant!